Ling Zhou, Access to Justice for the Chinese Consumer, First Edition, 2020, C.H.Beck
Access to Justice for the Chinese Consumer
Handling Consumer Disputes in Contemporary China
Munich: C.H.Beck, 2020, XVI, 170 S., 70,00 Euro incl. VAT
– In Gemeinschaft mit Hart Publishing, Oxford und Nomos Verlagsgesellschaft, Baden-Baden –
Many goods from China are ordered via direct import from Europe and especially from Germany. The Chinese market has now become indispensable for the supply of a number of goods. Problems with customs and market surveillance may also arise. This fact alone makes a sanctions policy difficult. Economic relations have considerable relevance for numerous companies inEurope.
This primarily concerns the B2B sector – for example via Alibaba – but also increasingly the B2C sector. The platforms and suppliers involved almost exclusively choose the applicability of the law of the Republic of China, unless arbitration agreements excluding ordinary jurisdiction are usually made in the B2B area. This book deals with the rights of consumers in disputes with commercial enterprises from China. There has not been such a presentation before.
This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People’s Republic of China – now the second largest consumer market in the world – and the experiences of both ordinary and ‚professional‘ consumers.
The book analyses consumer dispute resolution practices in terms of various channels, including the handling of cases by the Consumer Council, the Courts, the media and online platforms. In China Mediation is the dominant type to handle conflicts with consumers. Normaly such communications are very friendly. However, the presentation also addresses professional buyers.
Anyone seeking information on the law governing consumer purchases in China will not be able to avoid this profound and very systematic work.